Refunds & cancellations

There is no 14-day cooling-off period

The usual 14-day right of withdrawal for distance contracts does not apply here. Article L221-28 12° of the French consumer code excludes leisure services supplied on a specific date or for a specific period, which is exactly what a match ticket is. This is a legal exclusion, not a policy we have chosen.

Accordingly, confirmed bookings are final and payments are non-refundable, save where this page or the law says otherwise.

Why, and what we guarantee in return

Once a booking is paid we buy the tickets from our supplier immediately, so bookings cannot be cancelled or refunded. If we fail to deliver, or a ticket is not valid or not as described, the client is refunded in full.

Tickets are delivered through your secure client portal within 1 to 24 hours of payment.

Before you have paid

A request costs nothing and commits you to nothing. A quotation may be declined or simply left to expire, with no charge and no explanation needed.

If the match moves

Fixtures are routinely rescheduled for broadcasting or competition reasons. Where the match is played, your access remains valid for the new date and no refund arises. Travel and accommodation booked separately are your own arrangements — we strongly advise not booking non-refundable travel until the date is confirmed by the competition.

If the match is cancelled or we cannot deliver

If the match is cancelled outright and not replayed, or if we are unable to supply the access you paid for, you receive a full refund of the amount you paid us. We make the refund to the original payment method within fourteen days of establishing that the access cannot be delivered.

If a match is played behind closed doors, we refund what the supplier or organiser refunds to us for that access, in full and without deduction of our fee.

Changing the names on a booking

Many venues require named guests and some forbid changes entirely. Tell us as early as you can and we will ask; where the venue allows a change we pass on any fee they charge, with nothing added by us. Where they refuse, the booking stands as issued.

How to ask

Email us with your booking reference and what has happened. We answer every refund request in writing, including the ones we refuse, and we tell you the reason.